FAQ
Frequently Asked Q's
What is Portable Panda?
Portable Panda is your go-to online store for high-quality, portable products designed to make your life easier and more enjoyable. We focus on offering innovative items that are both functional and stylish.
How do I place an order?
To place an order, simply browse our collection, select the items you’d like to purchase, and add them to your cart. Once you’re ready, click on the cart icon to proceed to checkout. Follow the prompts to enter your shipping and payment information.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Can I modify or cancel my order after it’s been placed?
If you need to modify or cancel your order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request before the order is processed for shipping.
How long does shipping take?
Shipping times vary based on your location and the shipping method selected at checkout. Generally, orders are processed within 1-3 business days, and delivery typically takes 3-7 business days for standard shipping.
Do you offer international shipping?
Yes, we offer international shipping to select countries. During checkout, you can choose your shipping destination to see available options and rates.
What is your return policy?
We want you to love your Portable Panda products! If you’re not completely satisfied, you can return unused items within 30 days of purchase for a full refund. Please visit our Returns page for more details.
How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website.
Do you offer gift cards?
Yes, we offer gift cards! They can be purchased directly from our website and make a great gift for any occasion.
How can I contact customer support?
You can reach our customer support team through the “Contact Us” page on our website. We’re available via email, chat, and phone to assist you with any questions or concerns.
Are there any promotions or discounts available?
We frequently run promotions and offer discounts. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest deals!
How can I stay updated on new products?
To keep up with our latest products and collections, subscribe to our newsletter or follow us on our social media channels. We love sharing our new arrivals with our community!
Still have questions?
Please contact us at info@portablepanda.com